Refund policy
Returns & Refunds Policy
We want you to love your Bonbon Avenue treasures. But if for any reason you're not completely satisfied, here’s how our return & refund process works.
2. Return Window & Eligibility
You may request a return within 30 days of delivery.
Items must be in original, unworn/unused condition, with original packaging, tags, and accessories intact.
Personalized, custom, or final-sale items (if applicable) cannot be returned or refunded (unless damaged upon arrival).
Please include your order number or proof of purchase with your return request.
3. How to Initiate a Return or Refund
Contact us at hello@bonbonavenue.com
(or your customer support email) with your order number and the item(s) you wish to return.
We’ll send you a return authorization and return address.
Ship the item back to us (you may be responsible for the return shipping cost; see Shipping section below).
Once we receive and inspect the item, we’ll notify you of approval or rejection of your refund.
4. Shipping Costs & Restocking
Return shipping is paid by the customer, unless the return is due to our error (e.g. you received a wrong or defective item).
We reserve the right to deduct In the event of a lost shipment, we will work on your behalf to investigate and resolve the matter with the carrier. Your experience matters to us.
Shipping costs for the original delivery (outbound shipping) are generally non-refundable.
5. Refunds & Processing Time
If approved, your refund will be issued to the original payment method (e.g. credit card, PayPal).
Please allow 7–10 business days after we receive the return for the refund to process.
You will receive an email confirmation once the refund has been issued.
6. Exchanges & Store Credit
If you prefer an exchange (for a different size or color), we can process that once we receive the returned item and confirm its condition.
In some cases, we may offer a store credit instead of a cash refund especially if preferred by you or if that simplifies logistics.
7. Damaged, Defective & Lost Items
If your order arrives damaged or defective, please notify us within 5 business days with photographic evidence so we can make it right.
We may require you to return the damaged item (in original packaging) for inspection or allow you to keep it with a partial refund, depending on the case.
In the event of a lost shipment, we will work on your behalf to investigate and resolve the matter with the carrier. Your experience matters to us.
All membership subscription fees are non-refundable once payment has been processed. By purchasing a membership, you acknowledge and agree that no refunds, credits, or partial reimbursements will be issued for any reason, including unused time or early cancellation.
Cancellation of a membership will only stop future auto-renewal charges. Your current subscription will remain active until the end of the paid term, after which it will not renew. See more on the Subscription Policy page.
9. Changes & Modifications
We reserve the right to modify or update this policy at any time. If we do, we’ll post the updated version on our website with the new effective date.
10. Contact Us
Questions, concerns, or need help with your return? Email hello@bonbonavenue.com, and we’ll get back to you within 1–2 business days.